Our Solution No customer should be left waiting
Getting fast and quality service is the expectation of every single person that seeks assistance from the customer service of any given business. The more welcoming, simple and intuitive you build that experience, the better your customers’ satisfaction levels will be. It’s not just about saving time. It’s about your business wanting to deliver a properly organized, quality service environment that everyone benefits from.
Our queue management solutions allow you to shape your customers’ journey, guiding them every step of the way, but also providing guidance for the business. Either to understand how it can perform better, to efficiently manage your representatives according to customer influx, or to broadcast multimedia content on your entire branch network, NEWVISION can help you deliver superior quality service.
Find out what it can do
for your business
Queue Management takes care of most of the operational part of any branch activity, effectively reducing wait times and reducing the time spent in each transaction, giving the business valuable data and insights on how to improve service performance.
Complete controlknow more
These solutions provide all the tools to give the business complete operational control over the branch network. Define services available at each location, assign representatives, create engaging kiosk interfaces and define what service desks are available at what time, given any day of the week.
It provides many entry channels with info about the services provided in your locations. From the empowering freedom of a mobile app to the ever-reliable self-service kiosk or even a greeter’s personalized touch, you can choose the most appropriate combination to serve your customer base.
From magnetic or chip card readers to barcodes and biometrics at the kiosks, the solution features identification methods in every entry channel. By capturing every interaction of the customer journey, you will lay the foundation for understanding your customer’s habits, needs and desires.
Enable the most efficient workload planning, reduce transaction times and increase productivity by knowing service constraints and how to remove them, allowing the delivery of focused and more personalized service experiences, which result in greater satisfaction and increased revenue.
By applying A.I. over the different types of collected data, the application core can take care of many operational adjustments at the branch level independently, like routing customers to the most efficient resource given a specific type of service, matching skillsets to customers’ actual needs.
The solution offers a set of dedicated APIs to integrate and provide even more analytical layers. Make use of our powerful business analytics, gaining deep insight of your organization’s performance to consistently improve the quality of service delivery, throughout all your branch network.
Main benefitsThis is the best solution to:
Deliver the best
Project a modern and efficient image of your business by transforming the customer journey into a simple, intuitive and engaging experience, while effectively reducing wait times and reduce the time spent for each transaction.
optimize your operations
It can completely organize store operations through efficient resource allocation, proper segmentation of service categories and providing real-time KPIs, allowing managers to adjust resources and the customer flow according to current demand.
Empower your customers with the freedom to choose exactly when and where to interface with your business by providing specific booking timeslots, while giving your managers the ability to perform superior task and resource planning.
Increase the performance of your representatives by enabling the most efficient workload planning, adjusting the resources to the actual demand and reducing the anxiety of having to deal with frustrated customers, while effectively reducing the number of customers that walk away.
Business and operational analytics consolidate all service transactions for the entire branch estate, providing deep insight on how customer service is performing, how it can become more efficient and how to reduce costs without sacrificing service quality.