Your business, our expertise Stand out through
quality service

Everything for the best shopping experience
What keeps us going back that one particular store, or choose a brand over another? Price? Certainly. In addition, of course, quality products always play a bigger role in that equation. However, it is mostly about how we are welcomed and treated during our shopping experience, and how brands go that extra mile to make sure we are 100% satisfied, that makes them grow on us.

Behind all the technology, infrastructure and devices, there’s always people. There’s always a customer. A personalized, fast, inexpensive and transparent service is what customers are expecting. With the help of NEWVISION’s solutions, specially designed for the retail market, every store environment grows wider, becomes more inviting and much less stressful. Customers can browse for the products they want and need in a relaxed way, knowing they can always keep track of their place in queue, or get the fastest way to finish their purchase.

Main benefitsHow can Newvision help?

For the Customer

  • Plan ahead &
    fast access

    Our solutions allow customers to quickly find services, check queue status and reserve a place in queue or schedule an appointment through the web, messaging Services and mobile App.

  • Get service anywhere

    Enable customer service to be delivered and accounted for in your entire store network, assuring the same efficient experience regardless of size. This includes remote service, giving customers the option to get service by video call.

  • The most
    delightful experience

    Your customers deserve nothing less than a shopping environment that is visually rich and engaging. Our solutions allow you to build this environment and easily manage content delivery, so you can create the most delightful customer experiences the entire store network.

  • Freedom to shop around

    Queue Management solutions give your customers the freedom to continue shopping while they wait for their turn on specialty counters, using a combination of digital screens, mobile app notifications or messaging systems, to keep them informed at every step.

  • Paced shopping,
    fast checkout

    To mitigate long waits for checkout, our single-line queuing solutions have proven to be unmatched in providing the fastest, most relaxed and resource efficient way to get your customers through their shopping experience finish line.

  • Get more, faster

    Implementing payment kiosks for fast checkout offers the fastest access to subscribe and pay for services as well as a multitude of other operations, in most cases completely removing the need for customers to wait in line.

  • A voice of their own

    Show appreciation for what your customers’ have to say by automating customer feedback requests, giving them the opportunity to share how they perceive and rate the quality of services provided, in the channel of their preference, and with the most efficient timing.

For your Business

  • Organize & optimize
    your operations

    Our solutions can streamline access to specialty or checkout counters, properly segment services and determine the most efficient resource allocation. They also provide real-time KPIs, allowing adjusting resources according to current demand.

  • Enhance Productivity

    Increase performance by mitigating the anxiety of dealing with frustrated customers, while reducing the number of customers that walk away. Delegate cash handling tasks to specialized hardware to allow your staff to focus on revenue driven tasks.

  • Engage your customers

    Use the entire offering of digital signage content delivery solutions to broadcast eye-catching marketing and brand-positioning campaigns, driving revenue and creating a modern and engaging experience that your customers are sure to remember.

  • Gain insight on performance

    Business analytics consolidate all service transactions for the entire store network, providing deep insight on how customer service is performing, how it can become more efficient and how to reduce costs without sacrificing service quality.

  • Make advantages personal

    Potentiate your brand loyalty programs with self-service kiosks, whose capacities can range from enrolling new customers into the program to identifying them and printing out promotional coupons and messages directed at their specific profile.

  • Unlock more revenue

    Get even more out of the digital screens in your stores by using them as premium channels for advertising partnerships. Get reports on how many times specific contents were played, how many customers seen that content under a given timeframe and share the results with your partnership stakeholders.

We make a difference,
by making it simpler

We simplify your processes to generate the most value

Every day, NEWVISION works actively to make a positive impact in people’s lives and potentiate our customers’ business. We couldn’t be prouder to have so many that trust us to help them do just that. Here are a few examples, out of several hundreds of customers we support.

  • El Corte InglesAT&T
  • Leroy MerlinLeroy Merlin
  • AuchanAuchan
  • IkeaIkea
  • SlbSlb
  • WortenWorten
  • Tj MaxxTj Maxx
  • VodafoneVodafone
  • OoredooOoredoo
  • EroskiEroski
  • decathlondecathlon
  • mediamarktmediamarkt

Changing the world,
one queue at a time.

Our solutions

We help shape and deliver the most engaging experiences

Today, brands can engage and connect with their customers by enrolling a wide diversity of touchpoints and mobile apps, as premium marketing channels. Getting data on your customer’s shopping patterns is an invaluable tool to help meet and exceed their expectations.

Case Studies

The biggest benefit we can extract from
a Queue Management system is actual
knowledge of the service being provided.

José Pedro RibeiroSport Lisboa e Benfica

  • 30% Average Productivity
  • Up to75% product sales
  • 8Months Average

Would you like to know more?

Please enter your information below and we will contact you within the next 48 working hours.

Thank you. We will contact you within the next 48 working hours.

We are sorry but an error occurred. Please try again.

Contact Type

Next industryWell-being should always come firstHealthcare