The Mobile App (MA) is a trendy modular channel to allow customers to choose the most convenient way to get service, reducing their wait time to an absolute minimum and making transactions more efficient.
The ability to book a specific date and time, the inherent mobility of the app, enabling access to services anytime, anywhere, and the amazing savings in precious time, are some of the greatest advantages this module offers to customers.
It also allows delivery of targeted marketing content and campaigns and can even collect customer feedback through surveys sent after service transactions.
- — Available for Android, iOS & Web App
- — Book appointments for a specific time, place & service
- — Quick and simple check-in with 1D/2D barcode option
- — Location based map services & assisted navigation
- — Access to queue statistical information for each branch / service
- — Request tickets & remotely join queues
- — Queue status & ticket call monitoring
- — Push notifications
- — Multimedia content delivery
- — Feedback surveys
- — Integration-ready with other apps through APIs