Why you got Time on your side
INLINEXPERIENCE is a fully integrated customer service management suite, combining software and hardware to enable continuous improvement of your customers’ experience, optimization of processes and resources and maximizing each business opportunity across the entire service network.
It constantly captures relevant inputs from all your customer interactions, which are then processed by a powerful analytical engine, producing valuable consolidated insights so the business can better understand, meet and exceed customer expectations.
Main benefitsHow can IX help?
the customer experience
Differentiate the services provided through consistent delivery of an efficient and personalized quality experience that improves by the customers’ own voice. This is critical in engaging new customers, captivating them and consolidating brand loyalty.
processes & resources
From adjusting resources to match the actual demand, to planning more cost-efficient workloads. From allowing branch staff to focus on sales, to improving the distribution of services through better channel allocation. The optimization potential is huge!
By knowing who each customer is in advance, prioritizing them to maximize cost-effectiveness and having the right information, at every moment, about what are the best commercial offers for that exact customer. With the customer face-to-face, is the time to act.
A brief overviewThe best tools yield
the best results
Flexible Implementation From one location to a multinational branch network, implemented on premise or made available from the cloud, INLINEXPERIENCE is fully scalable, allowing the addition of more functional modules or service locations at any time.
Omni-channel Platform The IX platform offers a multitude of entry channels, from the classical queuing kiosk to mobile web/native applications, QR codes and messaging systems. You can also integrate additional channels your businesses already has, to enable delivering more personalized experiences and a single customer view.
Open Framework The solution offers a set of dedicated APIs, ready to integrate with any third party systems, providing even more analytical layers. It enables the export and publishing of all the generated data to BI/BA tools and interfaces that your business already uses, streamlining data analysis processes.
Find out what we can do to transform your business
INLINEXPERIENCE is composed by modular solutions designed to operate independently but prepared to extract the most benefit from its seamless synergies, adding more functionality and analytical potential with each enabled module.
Grant your services with an organized and consistent structure across the entire customer service network, by implementing operational and analytical tools that transform customer interactions into more efficient, productive and pleasant experiences.
Convert wait time into quality time by reducing the impact of perceived wait times, delivering real-time service information and increasing the effectiveness of your institutional messages and campaigns through tailored interactions with customers.
Create and customize surveys to get valuable insights about how your customers perceive the quality of your services and use that feedback to identify improvement opportunities as the way to deliver continuous improvement to their service experiences.