Your business, our expertiseWell-being should
always come first

Well organized healthcare services make all the difference
For whatever reason, at some point in our lives, we all need the help of professional healthcare services – hospitals, clinics, pharmacies. For all that did, it’s very easy to perceive the difference between services that run in a properly organized and structured fashion, and those that don’t.

By designing a streamlined patient flow, and bringing order to typically chaotic and complex environments, our solutions have revealed to be extremely effective in reducing patient anxiety levels. While doing that, this smart management of healthcare services creates better information workflows, improving the efficiency, motivation and productivity levels of healthcare professionals.

Main benefitsHow can Newvision help?

For the Patient

  • Plan ahead &
    Fast Access

    Queue Management solutions allow patients and customers to quickly find services, check queue status and reserve a place in queue or schedule an appointment through the Web, Messaging Services and Mobile App.

  • Make it personal

    Our solutions can also identify the patient seamlessly, regardless of how they got their ticket or booked their appointment, which allows delivering a consistent, personalized experience, while enabling great gains in administrative processes.

  • Get service anywhere

    Enable customer service to be delivered and accounted for in your entire healthcare services network. This includes remote service, giving customers the option to get service by video call, at the time of their preference, from anywhere they may be.

  • A relaxed experience

    Getting clear information about their process status, along with the broadcasting of entertaining content greatly reduces patient anxiety and frustration, which removes a lot of pressure from healthcare professionals, boosting satisfaction and productivity.

  • A voice of their own

    Show appreciation for what patients’ have to say by automating Customer Feedback requests, giving them the opportunity to share how they perceive and rate the quality of the healthcare services provided.

  • No time wasted

    Eliminate the need for patients to wait in line, by automating the check-in and checkout processes, directing patients to the appropriate area in the healthcare facility and accept payment after the services have been rendered, without interventions from your staff.

For healthcare services

  • Smooth Operation

    Healthcare environments often have to deal with chaotic, disruptive scenarios. Real-Time KPIs enable immediate reaction, allowing easy resource and customer flow adjustments, according to the most immediate needs.

  • Enhance Productivity

    Our payments & cash management solutions streamline all payment operations, optimizing the staff’s time on handling tasks, eliminating human error, optimizing cash logistics and assuring the best protection of the collected assets.

  • Care and Comfort

    Implement a patient journey that is simple, relaxed and comfortable. Giving them clear information about their process status, along with entertaining content greatly reduces patient anxiety and frustration, removing a lot of pressure from your healthcare professionals.

  • Efficiency with a personal touch

    Get all the most relevant information ahead of time to your professionals, thought the integration with healthcare management systems, increasing global service efficiency and adding a personalized experience to every customer.

  • Gain insight on performance

    Business analytics consolidate all service transactions for the entire branch estate, providing deep insight on how customer service is performing, how it can become more efficient and how to reduce costs without sacrificing service quality.

  • Get return on
    your investment

    Transferring repetitive and low-value transactions to integrated service and payment kiosk solutions, can effectively free your healthcare professionals to focus on complex or revenue oriented tasks and delivering a more personalized service.

We make a difference,
by making it simpler

We simplify your processes to generate the most value

Everyday, NEWVISION works actively to make a positive impact in people’s lives and potentiate our customers’ business. We couldn’t be prouder to have so many that trust us to help them do just that. Here are a few examples, out of several hundreds of customers we support.

  • Hospital Santa MariaHospital Santa Maria
  • Fundação ChampalimaudFundação Champalimaud
  • Luz SaúdeLuz Saúde
  • CUFCUF
  • Instituto Gama PintoInstituto Gama Pinto
  • Hospital Particular de AlmadaHospital Particular de Almada
  • Germano de SousaGermano de Sousa
  • New MexicoNew Mexico
  • Trofa SaúdeTrofa Saúde
  • Joaquim Chaves SaúdeJoaquim Chaves Saúde

Changing the world,
one queue at a time.

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Our solutions

We keep the focus on what’s most important – the patient

In Healthcare, the patient experience should be quick, comfortable and require minimum effort. Clear and organized information, effectively reduces wait times and patient anxiety, laying the way for the most pleasant and comfortable experience possible.

  • 30% average productivity
    increase
  • Up to78% less time spent in
    administrative processing
  • 25% average increase
    in patient throughput

Next industryDiligence you can trustPublic Services