Your business, our expertiseWell-being should
always come first
Well organized healthcare services make all the difference
For whatever reason, at some point in our lives, we all need the help of professional healthcare services – hospitals, clinics, pharmacies. For all that did, it’s very easy to perceive the difference between services that run in a properly organized and structured fashion, and those that don’t.
By designing a streamlined patient flow, and bringing order to typically chaotic and complex environments, our solutions have revealed to be extremely effective in reducing patient anxiety levels. While doing that, this smart management of healthcare services creates better information workflows, improving the efficiency, motivation and productivity levels of healthcare professionals.
Main benefitsHow can Newvision help?
For the Patient
Plan ahead &
Queue Management solutions allow patients and customers to quickly find services, check queue status and reserve a place in queue or schedule an appointment through the Web, Messaging Services and Mobile App.
Make it personal
Our solutions can also identify the patient seamlessly, regardless of how they got their ticket or booked their appointment, which allows delivering a consistent, personalized experience, while enabling great gains in administrative processes.
Get service anywhere
Enable customer service to be delivered and accounted for in your entire healthcare services network. This includes remote service, giving customers the option to get service by video call, at the time of their preference, from anywhere they may be.
A relaxed experience
Getting clear information about their process status, along with the broadcasting of entertaining content greatly reduces patient anxiety and frustration, which removes a lot of pressure from healthcare professionals, boosting satisfaction and productivity.
A voice of their own
Show appreciation for what patients’ have to say by automating Customer Feedback requests, giving them the opportunity to share how they perceive and rate the quality of the healthcare services provided.
No time wasted
Eliminate the need for patients to wait in line, by automating the check-in and checkout processes, directing patients to the appropriate area in the healthcare facility and accept payment after the services have been rendered, without interventions from your staff.
For healthcare services
Healthcare environments often have to deal with chaotic, disruptive scenarios. Real-Time KPIs enable immediate reaction, allowing easy resource and customer flow adjustments, according to the most immediate needs.
Our payments & cash management solutions streamline all payment operations, optimizing the staff’s time on handling tasks, eliminating human error, optimizing cash logistics and assuring the best protection of the collected assets.
Care and Comfort
Implement a patient journey that is simple, relaxed and comfortable. Giving them clear information about their process status, along with entertaining content greatly reduces patient anxiety and frustration, removing a lot of pressure from your healthcare professionals.
Efficiency with a personal touch
Get all the most relevant information ahead of time to your professionals, thought the integration with healthcare management systems, increasing global service efficiency and adding a personalized experience to every customer.
Gain insight on performance
Business analytics consolidate all service transactions for the entire branch estate, providing deep insight on how customer service is performing, how it can become more efficient and how to reduce costs without sacrificing service quality.
Get return on
Transferring repetitive and low-value transactions to integrated service and payment kiosk solutions, can effectively free your healthcare professionals to focus on complex or revenue oriented tasks and delivering a more personalized service.
We make a difference,
by making it simpler
We simplify your processes to generate the most value
Everyday, NEWVISION works actively to make a positive impact in people’s lives and potentiate our customers’ business. We couldn’t be prouder to have so many that trust us to help them do just that. Here are a few examples, out of several hundreds of customers we support.
Changing the world,
one queue at a time.
- 30% average productivity
- Up to78% less time spent in
- 25% average increase
in patient throughput