Your business, our expertise Because everyone’s biggest asset is time

Invest in the best customer experience
When the time comes to choose which financial and insurance products to invest, stability and solid service performance are always paramount to every customer. Today, financial institutions need to deliver the best solutions to help convey their message, deliver the best service and products, and retain customer loyalty.

NEWVISION solutions are designed to expand the way businesses communicate with customers and deliver their services, always sensibly dealing with the emotional stress and overall sense of discomfort caused by long wait lines. We significantly increase the quality of service by providing superior service organization and control over performance, while efficiently delivering clear and objective information to customers.

Main benefitsHow can Newvision help?

For the Customer

  • Plan ahead &
    fast access

    Our solutions allow customers to quickly find services, check queue status, reserve a place in queue or book an appointment through the web, messaging services, mobile App or 3rd party channels.

  • Get service anywhere

    Enable customer service to be delivered and accounted for in your entire branch network, assuring the same efficient experience regardless of size. This includes remote service, giving customers the option to get service by video call.

  • More time,
    more freedom

    Free customers from having to wait in a physical line, allowing them to make the best use of their time and keeping them informed of their queue or appointment status every step of the way, calling them forward when their time comes.

  • Less waiting,
    less stress

    Reduce actual and perceived wait times, keeping customer anxiety levels to a minimum, while effectively promoting your brand and products with the assistance of digital signage solutions.

  • A voice of their own

    Show appreciation for what your customers’ have to say, by automating customer feedback requests, giving them the opportunity to share how they perceive and rate the quality of services provided.

  • 1/5

For your Business

  • Organize & optimize
    your operations

    Completely organize store operations through efficient resource allocation, proper segmentation of service categories, and provide real-time KPIs to branch managers, allowing them to adjust resources and the customer flow according to current demand.

  • Enhance Productivity

    Increase the performance of your service staff by mitigating the anxiety of dealing with frustrated customers, while reducing the number of customers that walk away. Use self-service channels to enable your staff to focus on more complex, higher value tasks.
  • Faster Transactions

    Achieve faster transaction times and get every customer’s information and profile to your service representatives ahead of time, by integrating our Queue Management solution with core systems such as Financial Terminals and CRMs.

  • Engage your customers

    Project a modern and efficient image of your business by transforming the customer journey into a simple, intuitive and engaging experience that your customers are sure to remember.

  • Send a clear message

    Digital Signage solutions consistently deliver eye-catching institutional messages and marketing campaigns to your customers, through our entire offering of content delivery channels.

  • Gain insight on performance

    Business analytics consolidate all service transactions for the entire branch estate, providing deep insight on how customer service is performing, how it can become more efficient and how to reduce costs without sacrificing service quality.

We make a difference,
by making it simpler

We simplify your processes to generate the most value

Every day, NEWVISION works actively to make a positive impact in people’s lives and potentiate our customers’ business. We couldn’t be prouder to have so many that trust us to help them do just that. Here are a few examples, out of several hundreds of customers we support.

  • CaixaCaixa
  • Bank Populaire marocBank Populaire maroc
  • bbvabbva
  • bbkbbk
  • AtlanticoAtlantico
  • BpcBpc
  • Bank of khartoumBank of khartoum
  • BNU TimorBNU Timor
  • First Citizens BankFirst Citizens Bank
  • SantanderSantander

Changing the world,
one queue at a time.

Our solutions

We deliver efficient, fair
and personalized service experiences

Personalizing the experience, reducing the total wait time and empowering customers to choose how to make the best of their own time, consistently results in positive and rewarding customer experiences.

  • 2K+ branches supported for
    a single customer
  • 30% Average Productivity
  • 90Up to% reduction in actual
    Wait Times

Next industryStand out through quality serviceRetail