Our Solution Want to improve your services? Listen closely
In business and life in general, knowledge is power. The more you know, the better decisions you will make. In business, there are a lot ways to get quality information that will help drive the business forward. Technology based solutions such as queue management systems, for instance, can provide automated inputs from different customer touchpoints, which help paint a clear picture of their general needs and behavior.
However, when dealing with customers face-to-face there is something fundamental that is often not taken into account: the actual customers’ opinions on how your service fares and how it could do better. Most times, in order to take advantage of this invaluable knowledge, all you need to do is ask… and then listen carefully. Fortunately, there are ways to use technology to make these questions in a consistent and automated way.
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Find out what it can do
for your business
Know how your customers rate the quality of the service you’re providing, and use the power that comes from it to deliver continuous improvement to their experience. Enable them to give immediate feedback on how they perceive their service experiences, giving you consolidated detail on results and performance.
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Listen
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closelyUse personalized surveys to ask your customers how they perceive the quality of their experience, how well your service is performing or how good your products are. From simple ratings to complex surveys, our solutions enable the business to get real knowledge on how to do better.
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Make
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it yoursPersonalize your surveys with the many customization options available, branding them with your visual identity, as well as adapting survey content to best match your business’ needs, segmenting surveys by location or region, customer profiles and other relevant factors, at any point in time.
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Engage
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& PromoteDistribute surveys to a multitude of endpoints, from dedicated in-store devices to links via email, SMS or Whatsapp, reach your customers in the most convenient way. You may also offer promotional rewards, creating engaging experiences your customers will appreciate. -
Integration
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SupportUse a dedicated API to integrate feedback survey results directly into other core business systems and customer service solutions to get deeper insight on how quality experiences and sales relate to service performance and efficiency. -
Continuous
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ImprovementMake use of our powerful business analytics, relating metrics from different systems to gain deep insight on your customers’ perceptions, to consistently improve the quality of your service delivery, throughout all your network of branches or stores.
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