The Feedback Surveys (FS) application allows understanding how customers rate the quality of service being provided to them, and use the knowledge obtained to deliver continuous improvement to their experience.
Using this application, customers can give immediate simple feedback on how they perceive their customer experience, giving the business real-time indicators and consolidated detail on results and performance.
In order to reach out to customers in whatever way is the most convenient to them, this application makes available a multitude of device and web endpoints in which to distribute simple rating surveys to customers, in the most common market surveying methods (C-SAT, D-SAT, NPS).
- — Centralized Web Application
- — Complete survey customization tools
- — Implements simple ratings (C-SAT, D-SAT, NPS)
- — Real-time Dashboards & KPIs
- — Management Reports
- — Internal & External Alerts and Notifications
- — Multi-Language Support
- — Multi-channel implementation
- — Integration-ready through APIs