Your business, our expertise Diligence you can trust

The gears that set our world in motion
In a modern and functional society, public services are without question the most critical. From services provided by government entities to the most basic fundamental services – like Water, Power or Gas – and even those that allow us to extend our reach as human beings – like Transportation, Education or Tourism – we rely every day on a vast network of services from which we expect the best possible performance.

To be able to build trust in public services and the entities that provide them, we expect nothing less than due diligence, celerity and assertive communication. With that in mind, NEWVISION has designed and implemented multiple technology based solutions for public services, which are deemed invaluable in providing real quality service to citizens and customers.

Main benefitsHow can Newvision help?

For the user

  • Plan ahead &
    fast access

    Queue Management solutions allow customers to quickly find services, check queue status and reserve a place in queue or schedule an appointment through the web, messaging services and mobile app.

  • Get service anywhere

    Enable customer service to be delivered and accounted for in your entire services network, assuring the same efficient and consistent experience regardless of how far it extends. This includes remote service, providing your the option to get service by video call, at the time of their preference, from anywhere they may be.

  • More time,
    more freedom

    Free citizens and customers from having to wait in a physical line, allowing them to make the best use of their time and keeping them informed of their queue or appointment status every step of the way.

  • Less waiting,
    less stress

    Keep citizen anxiety levels to a minimum by reducing actual and perceived wait times, making use of our digital signage solutions to broadcast entertaining content and public service announcements.

  • A voice of their own

    Show appreciation for what citizens’ have to say by automating customer feedback requests, giving them the opportunity to share how they perceive and rate the quality of services provided, and what they feel should be prioritized for improvement.

  • Get more, faster

    Implementing service and payment kiosks offers the fastest access to pay for service fees or get immediate access to official and legal documents, which in most cases avoids the need for citizens to re-queue, and in some cases, completely removing the need for them to wait in line.

For the service

  • Organize & optimize
    your operations

    Queue Management can completely organize service operations through efficient resource allocation, proper segmentation of service categories, and providing real-time KPIs, allowing service managers to adjust resources and the customer flow according to current demand.

  • Enhance Productivity

    Increase the performance of your service representatives by reducing the anxiety of dealing with frustrated citizens, while reducing transaction time by getting the citizens and customer’s most relevant information ahead of time.

  • A stress-free experience

    Queue Management solutions can transform complex, heavy traffic administrative services into truly organized, intuitive and stress-free experiences, projecting a modern and efficient image that citizens and customers will certainly appreciate and remember.

  • Quality
    communication

    Digital signage solutions consistently deliver institutional messages, public service announcements and entertaining content to waiting citizens, through our entire offering of content delivery channels.

  • Gain insight on performance

    Operational analytics consolidate all service transactions for the entire service network, providing deep insight on how services are performing, how it can become more efficient and how to reduce costs without sacrificing service quality.

  • A better use
    of the budget

    Transferring simple and repetitive transactions to service and payment kiosk solutions can effectively free your service clerks so they can focus on more complex tasks, greatly increasing the global service throughput.

We make a difference,
by making it simpler

We simplify your processes to generate the most value.

NEWVISION works actively to make a positive impact in people’s lives and potentiate our customers’ business. And we couldn’t be prouder to have so many that trust us to help them do just that. Here are a few examples, out of several hundreds of customers we support.

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  • Águas e Energia do PortoÁguas e Energia do Porto
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  • RTARTA
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  • AMAAMA

Changing the world,
one queue at a time.

Our solutions

Modernly efficient, to deliver answers in the shortest time

Diversifying the available service channels and set your services apart by providing the most efficient and rewarding customer service experience and exceeding the expectations of citizens is a constant challenge that drives us to develop ever more efficient and agile solutions.

Case Studies

The partnership with Newvision allows us to evolve
from a service improvement perspective.

José Carlos RibeiroDirector for In-Store Channels
EDP Portugal

  • 30% average productivity
    increase
  • Up to65% reduction in actual
    wait times
  • 20% average increase
    of citizen throughput

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