Your business, our expertise Because there’s always someone on the other end

Quality communication is the name of the game.
Only a few decades ago, we were far from imagining how much the Telecom market would grow to become one of the most active and innovative in the global economy, impacting every aspect of our modern society and the way people connect with each other.

Behind all the technology, infrastructure and devices we use to communicate, there’s always people. There’s always a customer. A personalized, fast, inexpensive and transparent service is what that customer is expecting. It’s in delivering this seamless experience that Newvision is able to generate the most value for your business.

case studies

We have improved the service dramatically
and we have the decreased the number
of minutes that customers have to wait.

Henrique FonsecaRetail Director — Vodafone Portugal

We make a difference,
by making it simpler

  • VodafoneVodafone
  • MovistarMovistar
  • Andorra TelecomAndorra Telecom
  • Maroc TelecomMaroc Telecom
  • OoredooOoredoo
  • MobilisMobilis
  • SafaricomSafaricom
  • AirtelAirtel

Changing the world,
one queue at a time.

Our solutions

The world is better,
when we’re all connected.

We help Telecom companies to consistently project a modern image and achieving optimal levels of service quality and efficiency. We reduce operational costs and empower your customers.

Main benefitsHow can Newvision help?

For the Customer

  • Plan ahead

    Quickly find services, check queue status and reserve a place in queue or schedule an appointment through Online and Mobile services;

  • Fast Check-In

    Deliver the simplest check-in process at a Queueing Kiosk or through a Mobile App.

  • More time, more freedom

    Free customers from having to wait in a physical line , allowing them to make the best use of their time and keeping them informed of their queue or appointment status every step of the way.

  • Get more, faster

    Offer the fastest access to subscription and payment of services and a multitude of operations through Service Kiosks.

  • 1/4

For your Business

  • Organize store operations

    Organize store operations through the proper segmentation of service categories.

  • Reduce transaction times

    Achieve faster transaction speeds by getting the customer’s information and profile ahead of time, through the integration with CRM systems.

  • Optimize your services

    Real-Time KPIs enable immediate reaction from store managers, allowing them to adjust resources and the customer flow according to the current needs.

  • Gain insight on performance

    Keep record of all service transactions of your entire store estate, gaining deep insight on how customer service is performing, how it can become more efficient and how to reduce costs without sacrificing service quality.

  • Deliver Eye-Catching Content

    Consistently deliver eye-catching institutional messages and marketing campaigns to your customers, through our entire offering of Digital Signage Channels.

  • Engage your customers

    Transform the customer journey into a simple, intuitive and engaging experience that your customers are sure to remember.

  • Get return on your investment

    Allow your Customer Service Representatives to focus on delivering a more personalized service and revenue oriented tasks, by transferring repetitive and time consuming transactions to Service Kiosks.

  • Unlock more revenue

    Unlock more revenue by introducing Service Kiosks as a direct sales channel.

  • 30% Average Productivity
    Increase
  • Up to96% customer walkaway
    reduction
  • 08Months Average
    ROI

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