Your business, our expertise Smart Service, always on time

Smart Services to exceed your customers’ expectations
Postal Services history goes back hundreds of years, and even though the role they play in society has shifted many times throughout the centuries, they’re a fundamental piece in maintaining millions of businesses running smoothly, by assuring the flow of communication and goods across the globe.

Organized queues, clear directions, the possibility of acquiring products through self-service channels are some of the solutions we propose for the Postal Services industry. This way, not only will customers get more time for themselves, by being able to execute simple tasks autonomously, our solutions will also make your staff available to focus on expediting more complex tasks and delivering a more personalized service.

We make a difference,
by making it simpler

We simplify your processes to generate the most value.

Everyday, NEWVISION works actively to make a positive impact in people’s lives and potentiate our customers’ business. We couldn’t be prouder to have so many that trust us to help them do just that. Here are a few examples, out of several hundreds of customers we support.

  • CttCtt
  • CorreosCorreos
  • Post MarocPost Maroc
  • Post OfficePost Office
  • La PostLa Post

Changing the world,
one queue at a time.

Our solutions

We help your service exceed customer expectations.

At NEWVISION, solutions designed specifically for Postal services enjoy a long-lasting tradition. Queue Management and Service Kiosk Systems deliver a modern touch to Postal Services and enable the delivery of the most agile postal service, where customer interaction is a constant.

Main benefitsHow can Newvision help?

For the Customer

  • Plan ahead

    Quickly find services, check queue status and reserve a place in queue or schedule an appointment through Online and Mobile services.

  • Fast Check-In

    Deliver the simplest check-in process at a Queueing Kiosk or through a Mobile App.

  • More time, more freedom<

    Free customers from having to wait in a physical line, allowing them to make the best use of their time and keeping them informed of their queue or appointment status every step of the way.

  • Get more, faster

    Acquire products such as stamps or pre-paid packaging, in the fastest and most convenient way, through the use of specially designed Service Kiosks.

  • 1/4

  • Organize your operations

    Organize store operations through the proper segmentation of service categories.

  • Faster Transaction

    Achieve faster transaction times by getting the customer’s information and profile ahead of time, through the integration with CRM systems.

  • Optimize your services

    Real-Time KPIs enable immediate reaction from store managers, allowing them to adjust resources and the customer flow according to the current needs.

  • Gain insight on performance

    Keep record of all service transactions of your entire store estate, gaining deep insight on how customer service is performing, how it can become more efficient and how to reduce costs without sacrificing service quality;

  • Deliver Eye-Catching Content

    Consistently deliver eye-catching marketing campaigns and advertise products sold in your Postal store network, through our entire offering of Digital Signage Channels;

  • Engage your customers

    Transform the customer journey into a simple, intuitive and engaging experience that your customers are sure to remember.

  • Get return on your investment

    Allow your Customer Service Representatives to focus on delivering a more personalized service and revenue oriented tasks, by transferring repetitive and time consuming transactions to Service Kiosks.

  • Unlock more revenue

    Unlock more revenue by introducing Service Kiosks as direct sales channels.

  • 30% Average Productivity
    Increase
  • Up to90% reduction in actual
    Wait Times
  • 08Months Average
    ROI

Next industryBetter Public Service for allGovernment